This document outlines our shipping policies and procedures to provide you with a smooth and satisfactory shopping experience. By placing an order on our website, you agree to the terms of this Shipping Policy.
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Shipping Time
- We currently offer shipping to addresses within India. If you are located outside India, please contact our customer support team for further assistance.
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Shipping Locations
- We currently offer shipping to addresses within India. If you are located outside India, please contact our customer support team for further assistance.
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Processing Time
- Order Processing: We strive to process and fulfill orders as quickly as possible. Orders are usually processed within 48 hrs. from the date of purchase.
- Custom Orders: In the case of custom or personalized items, additional processing time may be required. Please check the product description for specific details.
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Shipping Methods
- We use the best-in-class shipping company to ensure the safest and on time delivery.
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Shipping Charges
- Free shipping
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Estimated Delivery Time
- The estimated delivery time will depend on the location. Mostly the standard delivery time will be 7 working days. Please note that delivery times may be affected by unforeseen circumstances, such as customs delays or natural disasters.
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Shipment Tracking
- Once your order has been shipped, we will provide you with a tracking number and instructions to track the shipment's progress. You can track your package through our website or the shipping carrier's online tracking service.
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Address Accuracy
- Please ensure that you provide accurate and complete shipping information when placing your order. We will not be responsible for delays or delivery issues resulting from incorrect or incomplete address details.
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Undeliverable Packages
- If a package is returned to us as undeliverable due to an incorrect address or any other reason, we will contact you to arrange reshipment. Additional shipping charges may apply.
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Damaged or Lost Packages
- Damaged Packages: If your order arrives with visible damage to the packaging, please notify the delivery carrier and contact our customer support team immediately. Please also document the damages with photographs.
- Lost Packages: In the rare event that your package is lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue promptly.
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Address Accuracy
- Please ensure that you provide accurate and complete shipping information when placing your order. We will not be responsible for delay or delivery issues resulting from incorrect or incomplete address details.
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International Shipping
- For international orders, please be aware that customs duties, taxes, or other import charges may apply. It is your responsibility to comply with any applicable customs regulations and pay any additional charges.
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Changes to Shipping Policies
- We reserve the right to update or modify our shipping policies at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or require assistance regarding our shipping policies, please contact us at: care@tuanz.in or call on +91 8452029126
By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy and agree to be bound by its terms. Thank you for shopping.
