Tuanz

Website Payment Policies

 Thank you for choosing us for your purchases. This document outlines our payment policies and procedures to ensure a seamless and secure payment process. By making a payment on our website, you agree to the terms of this Payment Policy. 

1. Payment Methods
1. Credit Card, Debit Card, UPI, Wallet, Gift Vouchers, Net banking and COD All Visa and Master cards are accepted.

2. Currency
   1. Unless otherwise specified, all transactions on our website are conducted in the currency specified on the website e.g., INR. For international purchases, your credit card company or bank will apply the current exchange rate at the time of the transaction.
3. Payment Process
   1. Authorization: When you place an order on our website, your payment method will be pre-authorized for the total purchase amount.
   2. Payment Confirmation: Upon successful completion of your payment, you will receive a confirmation email with details of your order and payment.
4. Order Cancellation
   1. Customer Cancellation: If you wish to cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they are shipped or processed.
   2. Merchant Cancellation: We reserve the right to cancel any order if the product or service is no longer available, pricing errors occur, or if there is suspicion of fraudulent activity. 

5. Refunds and Returns
   1. Refund Policy: Our refund policy may vary depending on the product or service purchased. Please refer to our separate Refund Policy for more details.
   2. Returns: If applicable, returns of physical products may be subject to our Return Policy, which can be found on our website.
6. Payment Security
   1. We prioritize the security of your payment information. Our website uses industry-standard encryption and security protocols to protect your payment data during transmission. However, we cannot guarantee the absolute security of electronic transactions.
7. Disputes and Chargebacks
   1. If you have any concerns or disputes regarding your payment, please contact our customer support team first to resolve the issue. In the event of an unauthorized charge or if you believe a charge is incorrect, you have the right to dispute the transaction with your credit card provider. Chargebacks initiated without contacting our customer support may result in additional fees and penalties.
8. Changes to Payment Policies 

We reserve the right to update or modify our payment policies at any time without prior notice. Any changes will be effective immediately upon posting on our website. 

If you have any questions or require assistance regarding our payment policies, please contact us at: 

By making a payment on our website, you acknowledge that you have read and understood this Payment Policy and agree to be bound by its terms. Thank you for choosing.